The Nikon Group provides products and services based on the concepts of customer focus and priority on quality.
Quality Control for Products and Services
Policies and systems for quality control
The Nikon Group has stipulated the following Basic Quality Policy.
- Basic Quality Policy
- Based on its corporate philosophy of "Trustworthiness and Creativity," Nikon has established the following Basic Quality Policy. It aims to provide products that exceed the expectations of customers and contribute to the healthy development of society.
- Through creative and efficient manufacturing, enhance brand value and provide high-quality distinctive products to the market in a timely manner.
- Provide safe and environmentally friendly products to earn the trust of customers and society.
In order to implement the Basic Quality Policy, the Nikon Group has established the Quality Control Directive (QCD) as its basic rules on quality control. As a result, we will familiarize everyone across the whole Group with the basic matters that are vital to quality control and specific operational methods at all stages, from product planning to research and development, manufacturing, sales, warranty services and disposal, to promote the provision of even better products and services.
Quality Control Committee
The Quality Control Committee deliberates and makes decisions on important issues in relation to the implementation of the Basic Quality Policy. The committee also strives to improve the quality control systems and conducts regular reviews to ensure efficient operations of the systems.
ISO9001 certification and consistent compliance with the "Quality First" policy
The Nikon Group conducts business operations in line with its Quality Manual based on the QCD or ISO9001*, and the Nikon Corporation business divisions and major Group companies acquire ISO9001 certification as necessary. We also conclude quality assurance agreements with our business partners based on their understanding of the Nikon Group's "Quality First" policy. Moreover, every year, our business partners participate in Quality Month lectures, which we organize so that employees of both the Nikon Group and our partner companies can improve their quality-related skills. In the year ended March 31, 2015, we invited Mr. Hitoshi Jinno from Daikin Industries, Ltd. to Nikon Corporation's Oi Plant to speak. His lecture, on activities to improve quality across borders - reliability and challenge - was attended by 55 directors and employees of the Nikon Group as well as 103 employees of the Group's business partners.
This is an international quality management systems standard established by the ISO. The ISO9000 series designs the structure needed by an organization to maintain its quality management system, and the ISO 9001 can be obtained with a registered organization's certification.
Quality control audits
Quality control audits based on the Quality Control Directive (QCD audit) are conducted under the responsibility of the chairperson of the Quality Control Committee (the executive officer in charge of quality control). In the audits, the quality control activities conducted at Nikon Corporation and Nikon Group companies are inspected, checked, and evaluated to help the companies improve the quality of their business operations, as well as the quality of their products. The audited companies are required to make corrections and improvements, and any shortcomings found in the audits should be rectified for more appropriate quality control activities. Important findings are reported to the Executive Committee and are also used to improve internal controls. In the year ended March 31, 2015, quality control audits were performed at four departments in Nikon Corporation and at eight major Group companies.
Product safety assurance
The Nikon Group gives due consideration to the safety of its products throughout their life cycle, starting from the initial planning stage.
Specifically, we single out predictable risks and conduct security plan in order to exclude them, in line with the Safety Design Practices that we have formulated based on relevant international standards, and then ensure their safety through design reviews and inspections carried out during the production process. We also obtain safety certification from third-party certification bodies as necessary. Furthermore, our Product Technology Test Section ensures that only safe products reach our customers. This testing facility has passed stringent certification criteria based on the international standards set by TÜV SÜD Product Service GmbH, Germany, a certification body that tests laboratories in Europe.
In the fiscal year ended March 31, 2015, we published 26 test reports collating the results of the various security tests that were conducted.
We conduct several professional training courses for our employees, including training on Safety Design Practices, product liability laws and electrical appliance and material safety laws. We also aim to teach and improve the knowledge of those in charge of business departments in relation to product safety.
Procedure in Case of an Accident
At the Nikon Group, we strive to supply the market with no deficient products by planning, designing, manufacturing, guaranteeing quality, selling, distributing and providing services, after having given careful consideration to our products' safety, in order to avoid accidents. If a safety concern occurs, we immediately confirm the facts in cooperation with the departments concerned, quickly set up appropriate measures in line with the procedure, and make every efforts to ensure the problem does not reoccur by keeping the public informed.