The Nikon Group provides products and services based on the concepts of customer focus and priority on quality.
Quality Control for Products and Services
Policies and systems for quality control
The Nikon Group has stipulated the following Basic Quality Policy.
- Basic Quality Policy
- Based on its corporate philosophy of "Trustworthiness and Creativity," Nikon has established the following Basic Quality Policy. It aims to provide products that exceed the expectations of customers and contribute to the healthy development of society.
- Through creative and efficient manufacturing, enhance brand value and provide high-quality distinctive products to the market in a timely manner.
- Provide safe and environmentally friendly products to earn the trust of customers and society.
In order to implement the Basic Quality Policy, the Nikon Group has established the Quality Control Directive (QCD) as its basic rules on quality control. As a result, we will familiarize everyone across the whole Group with the basic matters that are vital to quality control and specific operational methods at all stages, from product planning to research and development, manufacturing, sales, warranty services and disposal, to promote the provision of even better products and services.
Quality Control Committee
The Quality Control Committee deliberates and makes decisions on important issues in relation to the implementation of the Basic Quality Policy. The committee also strives to improve the quality control systems and conducts regular reviews to ensure efficient operations of the systems.
ISO 9001 certification and consistent compliance with the "Quality First" policy
The Nikon Group conducts business operations in line with its Quality Manual based on the QCD or ISO9001, and the Nikon Corporation business divisions and major Group companies acquire ISO9001 certification as necessary. We also conclude quality assurance agreements with our business partners based on their understanding of the Nikon Group's "Quality First" policy. Moreover, every year, our business partners participate in Quality Month lectures, which we organize so that employees of both the Nikon Group and our partner companies can improve their quality-related skills. In the year ended March 31, 2014, we invited Mr. Toshio Tsukahara from the Japan Institute of Human Factors to Nikon Corporation's Oi Plant to speak. His lecture, on quality and the human factor - quality by people for people - was attended by 54 directors and employees of the Nikon Group as well as 97 employees of the Group's business partners.
Quality control audits
Quality control audits based on the QCD are conducted under the responsibility of the chairperson of the Quality Control Committee (the executive officer in charge of quality control). In the audits, the quality control activities conducted at Nikon Corporation and Nikon Group companies are inspected, checked, and evaluated to help the companies improve the quality of their business operations, as well as the quality of their products. The audited companies are required to make corrections and improvements, and any shortcomings found in the audits should be rectified for more appropriate quality control activities. Important findings are reported to the Executive Committee and are also used to improve internal controls. In the year ended March 31, 2014, quality control audits were performed at five departments in Nikon Corporation and at five major Group companies.
Product safety assurance
The Nikon Group gives due consideration to the safety of its products throughout their life cycle, starting from the initial planning stage.
Specifically, we design our products in line with the Safety Design Principle that we have formulated based on relevant international standards, and then confirm their safety through design reviews and inspections carried out during the production process. We also obtain safety certification from third-party certification bodies as necessary. Furthermore, our Product Safety Test Room ensures that only safe products reach our customers. This testing facility has passed stringent certification criteria based on the international standards set by TÜV SÜD Product Service GmbH, Germany, a certification body that tests laboratories in Europe.
In the fiscal year ended March 31, 2014, we published 50 test reports collating the results of the various tests that were conducted.
Information Disclosure in Case of a Safety-Related Problem
If a problem with product safety or quality arises, information is disclosed to customers as soon as possible and countermeasures are taken immediately after thorough investigations into the matter.