Ensuring Trustworthiness by Maintaining and Increasing Quality
Materiality 2
Relevant SDGs
Reason for Priority
Ensuring that products and services that are widely utilized in the market are safe to use is an important precondition for the development of a sustainable society. Amid advances in technologies such as IoT and AI, it is necessary to ensure quality, including product security, in addition to safety and environmental correspondence. Also customer needs that change in terms of lifestyle, value etc., are an important aspect of quality enhancement.
Commitment
The Nikon Group sees itself as having a mission to contribute to the healthy development of society by achieving creative, efficient Monodzukuri (manufacturing). To this end, we optimize our production system from a company-wide perspective and consider each Monodzukuri (manufacturing) process from the product planning, development, and design stages, keeping in mind our response to future environmental changes. The most important theme here is quality assurance, which includes safety, environmental consideration, and product security. With the Quality Committee playing a central role, we are working to strengthen our company-wide quality management system, visualize quality loss costs, and foster a culture of quality by improving the level of quality education and entrenching behavioral principles, thereby preventing quality problems.
In addition, in order to meet the increasingly diverse and sophisticated needs of our customers, we will strive to ensure trustworthiness by maintaining and increasing quality, not only in our products, but also in supporting product orders and providing services.
Goal
| Vision | Providing competitive products and services with safe, environmentally friendly and information security |
|---|---|
| Strategy | Advancement and establishment of quality management |
| Indicator: Goal (achievement year) |
|
- *Scope: Division and business units of Nikon Corporation, and Group manufacturing companies
Nikon Monodzukuri (Manufacturing)
The Nikon Group's basic philosophy is Customer and Quality first, and we provide Monodzukuri (manufacturing) to realize the products and services that our customers want in the best way. We then anticipate our customers' challenges and drive innovation utilizing a variety of solutions.
Basic Approach
The Nikon Group has established a Basic Quality Policy centered around the idea of increasing the value we provide to our customers, and the value that we provide to society, through our products and services. In order to put this policy into practice, we have also established the quality management directive (QMD).
For each business unit (including the Group companies), we have created a Quality Manual (QM) based on the QMD. This QMD encompasses the requirements of ISO 9001* accreditation, and we are implementing swift and appropriate revisions in response to changes in trends and situations happening around the world. The Nikon Group has obtained ISO 9001 accreditation, primarily at production companies, and the rate of accreditation acquisition at Nikon and the Group manufacturing companies is approximately 50% (percentage of companies).
- *ISO 9001: An international standard of quality management system established by the International Organization for Standardization (ISO). The ISO 9000 series is a quality management system for organizations to maintain and manage quality. ISO 9001 certification can be obtained from an officially recognized body.
Basic Quality Policy
Based on its Corporate Philosophy of Trustworthiness and Creativity, Nikon has established the following Basic Quality Policy. It aims to increase the value that we provide to customers through our products and contribute to the healthy development of society.
- （1）Enhance brand value and provide high-quality, distinctive products to the market in a timely manner through
- （2）Provide safe and environmentally considered products and earn the trust of customers and society.
System
The Nikon Group has established the Quality Committee to deliberate and make decisions on important matters related to quality control for the entire Group. The General Manager of the Production Technology Division chairs the committee, and division managers from each business unit and others serve as standing committee. Under the Quality Committee we have established the Products Subcommittee, and Education Subcommittee—the purpose of these is to strengthen the functions of the Quality Committee in preventing quality and environmental problems, meeting legal and regulatory standards and ensuring security, and maintaining and improving manufacturing technologies.
Quality Management System (As of April 1, 2023)
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Fiscal Year 2022 Goals and Results
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| Goals for Fiscal Year 2022 | Results for Fiscal Year 2022 |
|---|---|
| To prevent accidents involving safety-related products, establish safety design standards for products in new fields and conduct safety design training in a systematic manner | Issued standards for new fields in January 2023, including the X-Ray Equipment Safety Standards and the Industrial Robots Safety Standards (training on these standards is scheduled to be held in June and July 2023) |
| Conduct quality system re-inspection based on the comprehensively revised Quality Management Directive (QMD) for major Group companies | Inspected the quality management system based on QMD was conducted mainly at Group companies in Japan (issues identified were addressed by formulating improvement plans) |
| Determine integrated rules for quality management system (QMS) assessments* and environmental management system assessments | After reviewing integration issues, decided to incorporate environmental management system assessments into QMS assessments from a long-term perspective In addition, added a mechanism to provide feedback on quality/environmental accident cases from assessments (rules will continue to be studied and trial operation is scheduled to start in fiscal year 2023) |
| Undertake revision of the Nikon website to quickly guide website visitors towards the product information pages, so as to promote digital marketing aimed at strengthening customer engagement | Renewed global website in March 2023 with introduction of cookie banner and review of privacy notices etc. Began activities for compliance with GDPR and personal information protection laws in various countries |
- *From fiscal year 2021, the Nikon Group began conducting conventional audits, referred to as assessments, related to quality control and management of chemical substances in products. These assessments are the same as the audits defined in JIS Q 19011, and refer to a systematic process for objectively evaluating the degree to which QMD requirements are being met.
Sustainability Report
For more information, refer to Ensuring Trustworthiness by Maintaining and Increasing Quality in the Sustainability Report.
Nikon Monodzukuri (Manufacturing)
- Basic Approach
- System
- Strategies for Achieving Our Vision
- Strengthening Monodzukuri (Manufacturing) Capabilities
Ensuring Quality and Safety
- Basic Approach
- System
- Comprehensively Managing Quality
- Major Initiatives
- Ensuring Safety of Products and Services
Customer Satisfaction
- Basic Approach
- Strengthening The Foundation Of The Organization To Utilize Design In Management