Improving Product and Service Quality

Relevant SDGs

12 Responsible consumption and production

Reason for Priority

Ensuring that products and services that are widely utilized in the market are safe to use is an important precondition for the sustainable social development. In regard to today’s rapid evolution of new technologies such as the Internet of Things (IoT) and artificial intelligence (AI), quality assurance – including measures to ensure safety – is just as vital as ever. Besides safety, we recognize meeting changing customer needs (in terms of lifestyles, values, etc.) as being an important aspect of quality enhancement.

Commitment

The Nikon Group sees itself as having a mission to contribute to the healthy development of society by realizing innovative, efficient monodzukuri (manufacturing). Besides optimizing our production systems from an enterprise-wide perspective, we think carefully about every stage in the manufacturing process, from product planning, development and design onwards. The single most important issue here is quality assurance, which includes product safety and also making sure that products are environmentally-friendly. With the Quality Committee playing a central role, we are working to strengthen our company-wide quality management system and prevent quality issues from developing. In addition, in order to be able to respond effectively to customer needs, which are becoming diversified and more demanding, it is vitally important to ensure that customers’ views, and the views of society as a whole, are strategically reflected in our business operations. While proactively utilizing open innovation and business alliances, we are also striving to realize customer-focused monodzukuri (manufacturing) that can provide the products and services that the world needs.

Nobuyuki Ishizuka
Corporate Vice President
General Manager of Production Technology Division

Main initiatives and results in the fiscal year ended March 31, 2020

Formulation of product security standards for AI and IoT technologies

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Even during rapid advances in technologies such as IoT and AI, the Nikon Group is strengthening and improving quality management systems in order to provide safe products and services to customers.
In the fiscal year ended March 31, 2020, we worked to formulate standards on product security and issued the "Product Security Countermeasure Standards" which is the technical basis. Additionally, we held training sessions in order to roll out this technical standard at production sites.

Nikon Sustainability Report

For more details, please see the Nikon Sustainability Report.